Service Policy

Gaz Métro Plus offers its protection plan customers quality service that is superior to the competition and in line with their expectations, with respect to both customer service and work carried out at customers’ premises.

 

Service Schedule

Our services are available 7 days a week, 365 days per year

Greater Montreal (october 1st to March 31st)
Taux
Monday to Friday from 7am to 8pm
 Regular rate
Saturday from 8am to 4:30pm
 Regular rate
Outside business hours and Holidays
 Double rate
Greater Montreal (April 1st to September 30th)
Taux
Monday to Friday from 7am to 8pm
 Regular rate 
Outside business hours and Holidays
 Double rate
Regions 
Taux
Monday to Friday from 7am to 5pm
 Regular rate
Outside business hours and Holidays         

Double rate

 

During the peak period, from the first Monday of October to the fisrt Monday of April, a daily time range has been set aside for emergencies. This time range is from 7 a.m. to 8 p.m., Monday through Friday, and from 8 a.m. to 4:30 p.m., Saturday.