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Service Policy

Service Policy

Gaz Métro Plus offers its protection plan customers quality service that is superior to the competition and in line with their expectations, with respect to both customer service and work carried out at customers’ premises.

Service schedule

Our services are available 7 days a week, 365 days per year

 

Greater Montreal (October 1st to March 31st) Rate
Monday to Friday 7:00 a.m. to 8:00 p.m. Regular rate
Saturday 8:00 a.m. to 4:30 p.m. Regular rate
Outside these hours and during Holidays Double rate
Greater Montreal (April 1st to September 30th) Rate
Monday to Friday 7:00 a.m. to 8:00 p.m. Regular rate
Outside these hours and during Holidays Double rate 
Regions  Rate
Monday to Friday 7:00 a.m. to 5:00 p.m. Regular rate
Outside these hours and during Holidays Double rate

During the peak period, from the first Monday of October to the fisrt Monday of April, a daily time range has been set aside for emergencies. This time range is from 7 a.m. to 8 p.m., Monday through Friday, and from 8 a.m. to 4:30 p.m., Saturday.

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